DELIVERIES | RETURNS
We are happy to offer delivery for all our UK Mainland orders.
We use a mixture of DPD along with Royal Mail (24 hour services) for Highlands and Islands. Once your order has been dispatched you will receive an email confirming it's on its way along with a tracking number for you to follow the progress of your parcel.
Standard Delivery // £4.95 - This will arrive between three and five business days.
Express Delivery // £6.95 - This will arrive next working day.
If the purchased item(s) is a personalised product delivery dates may vary and should be noted on the item description.
EDINBURGH LOCAL FRESH FLOWER DELIVERIES
We are able to take specific delivery day requests for Edinburgh addresses only. You are able to request a specific date when ordering. For next day deliveries the order must be made before 1pm the day before delivery date.
UK FRESH FLOWER DELIVERIES
We are only able to deliver specific perishable products nationwide. These are noted on the item description.We are unable to take specific delivery dates for these but the Standard / Express delivery details apply.
We do not dispatch any fresh/perishable items on Fridays or Weekends. Perishable dispatches only happen Sunday - Thursday. This is to try and avoid perishable items sitting in a depot over the weekend, to make sure the item is as fresh as possible when it arrives with you.
We gladly accept returns, however we are unable to offer refunds on personalised items as each product is made to order - just for you. If you have any concerns, please contact us first. On non personalised items, please return to us in a new condition within 14 days and we will process your refund for you.
- Custom or personalised orders
- Perishable products (like food or flowers)
- Intimate items (for health/hygiene reasons)
- Items on sale